Refund Policy

Requests and decisions

Use the Polar receipt or customer portal to request a refund, or contact hi@brandnuits.com for help locating the order. Polar decides eligibility, method, and timing under its buyer terms, its checkout refund information, card-network rules, and applicable law. Fablebloom makes no separate voluntary refund promise.

How to request a refund

Do not send full card or bank details. Provide the email used at checkout and the order identifier so the purchase can be located.

Withdrawal and digital delivery

A consumer's statutory withdrawal rights depend on the purchase and applicable law. For digital content delivered immediately, a withdrawal right can be lost only after the required pre-contract information, prior express consent to begin delivery, acknowledgment of the consequence for withdrawal, and confirmation in a durable form have been provided as applicable. If those requirements are not met, statutory rights are not reduced by this policy.

Refunds, reversals, and entitlements

When an order is refunded, reversed, charged back, or found unpaid, the entitlements delivered by that order may be revoked. Cards and progress earned through play are not removed merely because a cosmetic purchase is refunded.

Merchant of record

Polar is the seller shown at checkout, collects payment and tax, issues receipts, and handles chargebacks and refunds. Its checkout buyer terms apply alongside rights that cannot be waived under Finnish or EU law.

• Polar Checkout Buyer Terms

Defective or missing digital content

Mandatory rights for digital content remain available. If an entitlement is missing or does not conform to what was sold, contact hi@brandnuits.com with the order identifier so we can investigate, restore delivery where appropriate, and coordinate with Polar. Nothing here limits a statutory price reduction, cancellation, refund, or other remedy.

Contact

Contact hi@brandnuits.com for help locating an order or restoring a valid entitlement.